image132
image133
  • HOME
  • ABOUT US
    • Geophysical Surveys
    • Utility Survey
    • Topographic Surveys
    • Software Overview
    • Electrical/EM Processing
    • GPR & Seismic Processing
    • Geological Modelling
    • TerraGeoACCESS
    • Equipment Hire Overview
    • Geophysical Equipment
    • Electrical Resistivity
    • Magnetometer/Gradometer
    • Service and Cable Locator
    • Ground Penetrating Radar
    • Account Application
    • Hire Terms and Conditions
    • Equipment Sale Overview
    • Service and Cable Locator
    • Ground Penetrating Radar
    • Electrical Resistivity
  • CONTACT US
    • HOME
    • ABOUT US
    • SERVICES
      • Geophysical Surveys
      • Utility Survey
      • Topographic Surveys
    • SOFTWARE
      • Software Overview
      • Electrical/EM Processing
      • GPR & Seismic Processing
      • Geological Modelling
      • TerraGeoACCESS
    • EQUIPMENT HIRE
      • Equipment Hire Overview
      • Geophysical Equipment
      • Electrical Resistivity
      • Magnetometer/Gradometer
      • Service and Cable Locator
      • Ground Penetrating Radar
      • Account Application
      • Hire Terms and Conditions
    • SALES
      • Equipment Sale Overview
      • Service and Cable Locator
      • Ground Penetrating Radar
      • Electrical Resistivity
    • CONTACT US
  • HOME
  • ABOUT US
  • CONTACT US

DELIVERY INFORMATION

  1. Standard delivery within 5 working days from £5.95 plus VAT - Monday to Friday.
  2. Next Day UK delivery - Monday to Friday (order by 3pm for delivery following day where in stock) from £12.95 plus VAT


A few things to note:

  • We will endeavour to deliver your order right away.
  • We dispatch orders Monday to Friday (excluding UK public holidays).
  • Standard delivery days are Monday through to Friday.

rETURN Policy

As long as your equipment is returned to us and conforms to the bullet-points below it is covered by a 14 Day Money Back Guarantee.

The Consumer Contracts Regulations apply to consumers (individuals) and do not apply to businesses.


Your Return

We accept the return of orders if:

1. The goods are returned in their undamaged, original packaging

2. All accessories supplied with your product are present (if the product is a kit, everything must be returned)

3. The equipment is in its original condition as sold and has not been used

4. The item is faulty and we have been notified within 14 days


However, we cannot accept the return of:

  • Software and media products if they’ve been opened (it is your responsibility to check software compatibility)
  • Software/hardware unlock codes once they’ve been issued
  • Special ordered items or products which have time sensitive gas detection cells
  • Non-catalogue products, i.e. specially manufactured products
  • ESD sensitive devices where the integrity of the shielding packaging has been opened
  • Service items such as calibration
  • Consumables such as PPE, opened leads and batteries


How to Return an Item

1. Give us a call on  +44-(0)7758111812.

2. We will issue you with an RMA (Return Merchandise Authorization) number.

3. Securely package the goods you are returning.

4. Write your RMA number clearly on the packaging.

5. Return goods to the below address via a recorded-delivery service:


TerraVisio Geosolutions (UK) Limited
The Pinnacle, Station Way,
Crawley
West Sussex
RH10 1JH


Any goods that are lost or damaged in transit will be held as your responsibility, so this is an important process.

Note: The returns policy doesn’t affect your statutory rights. Read the full returns policy in terms and conditions.


What Will Happen When I Return the Goods?

A full refund of the original purchase price (including purchasing delivery charge) will be made within 30 days of the return of the goods.

Returns delivery charges are met by the customer unless the goods are found to be faulty.


Order Discrepancies:

If you have a problem with your order don’t hesitate to contact us on the numbers listed above and we’ll be happy to rectify the problem.


Copyright © 2020 TerraVisio Geosolutions (UK) Limited - All Rights Reserved.  

  • HOME
  • ABOUT US
  • CONTACT US
  • CORONAVIRUS UPDATE
  • PRIVACY POLICY
  • DELIVERY AND RETURNS

Registered in England & Wales, Company No.11181206

Cookie Policy

This website uses cookies. By continuing to use this site, you accept our use of cookies.

Accept & Close